Contact
Contact
Seven mailboxes, separated by subject, all on the domain dmcaagency.de. You should not have to guess which one fits — below is what each is for.
General enquiries
When in doubt, here. We route it internally.
General enquiries
First contact, questions about scope, and anything that does not clearly belong to one of the mailboxes below.
kontakt@dmcaagency.de
Subject mailboxes
These four go straight to whoever handles the matter.
Copyright matters
Case reports, questions about matters in progress, and enquiries from people who consider a notice unjustified.
copyright@dmcaagency.deVerification
Enquiries from platforms, review teams and recipients checking the agency or an authorization. See also the Verification Center.
verification@dmcaagency.deExisting engagements
Open cases, status questions, supplementary material and reports for clients with a current engagement.
support@dmcaagency.deData protection
Access, rectification, erasure and other data-subject rights. See also the privacy policy.
privacy@dmcaagency.de
Commercial and security
Quotations and invoices
Quotation requests, invoicing and contract documents. See how price is formed.
billing@dmcaagency.deSecurity reports
Reporting a weakness in this site or in our email infrastructure. Please report before publishing.
security@dmcaagency.de
There is no telephone line yet. Once there is, it will appear here and in the legal notice — until then there is no number here that nobody answers.
On-call cover for urgent copyright matters
- Window
- 08:00–22:00 Uhr · daily, including weekendsEurope/Berlin
- For whom
- Existing mandates only.
- What it is not
- Not a service desk. Regular working hours are Monday–Friday, 09:00–17:00. On-call is triage for the situations listed below — not general availability from 08:00 to 22:00.
What counts as urgent
- Unauthorised live retransmission of a client-owned event.
- Ongoing piracy of a protected live broadcast.
- Unauthorised leak of the client’s unreleased material.
- High-impact ongoing exploitation of a work requiring immediate operational triage.
What does not belong here
- Doxxing or publication of personal data.
- Harassment or threats.
- Non-consensual intimate imagery.
- Impersonation or fake profiles.
- Defamation and personality-rights matters.
These matters are serious and often urgent — but the copyright route is the wrong one for them and costs time that counts. They need the platform’s own safety or privacy route. On-call cover achieves nothing here either: triage means assessment, not removal, and removal is the platform’s decision.
Availability and handling times
- Working hours
- Monday–Friday · 09:00–17:00 Uhr (CET/CEST)Europe/Berlin
- Case submission
- Available online at any time.
- Initial case assessment
- typically one business dayAn agency target, not a contractual guarantee. How long a platform takes is decided by the platform.
- Weekends
- For existing engagements, limited weekend handling may be available in urgent matters. No fixed weekend hours are promised.
- Public holidays
- Public holidays in Germany differ by federal state. Handling may be delayed on holidays at the agency’s registered office; a precise holiday calendar will be published once that office is registered and evidenced.
General enquiry
For case reports, the structured intake works better — it captures what an assessment needs.
Authenticity of our messages
Official correspondence from this agency comes exclusively from the addresses above on dmcaagency.de. If you receive a message invoking DMCA Agency Deutschland from any other domain, please treat it as unverified and forward it to verification@dmcaagency.de.